Freshbet Casino - プレイヤーの撤退が遅れています。

I uploaded all the documents immediately after registration and started playing on the site. After winning, they requested additional verification, after which my money was just frozen. I sent them a video verification, and they tell me to just wait every day. But this has been going on for over a week, and they can't even provide a timeframe. The amount that is stuck on the site is very large for me, and I am asking you to help me withdraw my money.

It has been more than two weeks, and I did not use any bonuses.

Dear bethowto,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise which documents you sent for additional verification that led to the suspension of your account?

Do I understand correctly that the casino requested video verification from you? What documents did you have to submit via video?

Could you kindly specify what types of games you play? Were they slots, live casino games, or di you participate in sports betting?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear bethowto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.