Freshbet Casino - プレイヤーの賞金は没収され、アカウントはロックされました。

Freshbet has locked my account after verification. I had £1447 in winnings which I wanted to withdraw. They haven’t given me a reason. They just said that I can withdraw my original deposit amount of £30. However, this would not be possible as the minimum withdrawal is £50.

Hello W1034715,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Freshbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you claim any bonus in the casino? When was the last time you spoke to the casino and what was it about? Can't they manually refund the deposit?

Looking forward to your answer.

Regards,

Nick

Dear W1034715,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.