The player from the United Kingdom, who suffered from serious mental health conditions, claimed that Freshbet Casino had not recognized her excessive spending pattern, which she believed should have alerted them to her problem gambling. Despite having lost nearly £7000 and having asked the casino to close her account, she received no assistance and was then requesting a refund. The Complaints Team had asked for specific dates and proof of her deposits for further investigation. However, the case was ultimately closed due to unspecified reasons.
深刻な精神的健康状態に苦しんでいた英国出身のこのプレイヤーは、フレッシュベットカジノが彼女の過剰な支出パターンを認識しておらず、ギャンブルの問題について警告すべきだったと彼女は信じていたと主張した。 7000ポンド近くを失い、カジノに口座閉鎖を求めたにもかかわらず、何の支援も受けられず、返金を求めていた。告訴チームはさらなる調査のため、具体的な日付と彼女の預金の証拠を求めていた。しかし、この事件は最終的に理由は特定されずに終了しました。
