Fruity Casa Casino - プレイヤーはボーナスを受け取りませんでした。

at casinos guru, fruity casa is advertised with 50 free spins in book of dead! I didn't get 1nen despite contact with the live chat.

auf casinos guru wird für fruity casa geworben mit 50 freespins in book of dead! Ich habe nicht 1nen bekommen trotz Kontakt mit dem live Chat.

Dear Mathias,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s promotion, and currently, we are not aware that this offer is expired, therefore there shouldn’t be any problems with receiving it. However, special offers like this one are usually for players registered via our website.

Could you please confirm that you registered via "Get bonus" option?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? (Or you can post it here).

Looking forward to hearing from you.

Best regards,

Kristina

Dear Mathias,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.