Frumzi Casino - プレイヤーのアカウント閉鎖リクエストは無視されます。

I've emailed them to close the account and they won't do it.

FRUMZI AND FATPIRATE DON'T CLOSE ACCOUNTS. Very bad.

please help me

Já enviei mail para encerrarem a conta e não o fazem.

A FRUMZI E A FATPIRATE NÃO ENCERRAM CONTAS. Muito mau.

ajudem me por favor

Dear Mariavvv,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

I checked the section on the account closure in the casio's terms and conditions:

3.7 Closure of your account: You may request the closure of your account at any time by sending an email to customer support at support@frumzi.com, subject to the following conditions:

You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.

In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided.

Please allow me to ask you a few questions, so I can better understand the situation.

• Is there any withdrawable balance on your account, greater than 0€?
• Have you provided a reason to the casino why you wish to close your casino account? What reason did you give?
• Is your casino account verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Mariavvv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.