Frumzi Casino - プレイヤーの撤退が遅れています。

Since 31/07/2024, I have been waiting for my withdrawal funds to be deposited. They haven't asked me for verification nor did I play with a bonus. They always respond by apologizing for the inconvenience and saying it will be resolved, but I am still waiting.

Please help me.

Απο τις 31/07/2024 περιμένω να μου βάλουν τα λεφτά της ανάληψης μου. Ούτε ταυτοποίηση μου ζήτησαν ούτε έπαιξα με μπόνους όλο μου απαντάνε ότι ζητάνε συγγνώμη για την ταλαιπωρία ξαι ότι θα επιλυθεί και ακόμα περιμένω.

σας παρακαλώ βοηθήστε με

Dear Zoi1996,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

We are at 9 days and they are still apologizing, I still haven't received my money. Why should I wait 14 days? If I had known it would take so long I wouldn't have filed. I asked them to verify my account but they said it's not necessary! I show you their answers.

Είμαστε στις 9 ημέρες και ακόμα μου ζητάνε συγγνώμη, ακόμα δεν εχω λάβει τα λεφτά μου. Γιατί να περιμένω 14 ημερες; Αν ήξερα ότι θα καθυστερούσε τόσο δεν θα έκανα κατάθεση. τους ζήτησα να κάνω επαλήθευση τον λογαριασμό μου αλλά μου ειπαν ότι δεν είναι απαραίτητο! Σας δείχνω τις απαντήσεις τους.

Also let me tell you that the withdrawal has not been processed. They didn't even care to rush me because I've been waiting for so many days. My payment will definitely be delayed as my withdrawal request is still being processed. It is unacceptable. Please notify the casino representative. It will come on Saturday and Sunday and no payment will be made. Please HELP ME. It is impermissible

Επίσης να σας πω ότι η ανάληψη δεν εχει επεξεργαστεί. Ούτε δώσανε σημασία καμία να βιαστούν που περιμένω τόσες μέρες. Η πληρωμή μου σίγουρα θα αργήσει εφόσον το αίτημα της ανάληψης μου βρίσκεται ακόμα υπό επεξεργασία. Είναι απαράδεκτο. Παρακαλώ να ειδοποιηθεί ο εκπρόσωπος του καζίνο. Θα έρθει Σάββατο και Κυριακή και δεν θα γίνει καμία πληρωμή. Σας παρακαλώ βοηθήστε με. Είναι ανεπίτρεπτο

The withdrawal was made, I received the money! Issue resolved

Η ανάληψη έγινε έλαβα τα χρήματα! Επιλύθηκε το θέμα

Dear Zoi1996,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru