Frumzi Casino - プレイヤーの自己排除リクエストは尊重されません。

On February 11, 2025, I submitted a request for permanent self-exclusion due to addiction with my full name and email address registered with the casino. However, the casino has not banned my access or imposed any other restrictive measure on me to date, and so in the last 4 days I have lost 29,500.00 euros. I should note that due to my addiction, I also use betblocker on my computer, but this particular site does not restrict it...

Τις 11 Φεβρουαρίου 2025 υπέβαλλα αίτημα μόνιμου αυτοαποκλεισμού λόγω εθισμού με το ονοματεπώνυμο μου και το email εγγραφής στο casino. Παρόλα αυτά το καζινο μέχρι σήμερα δεν μου απαγόρευσε την πρόσβαση ή σεν μου επέβαλε κάποιο αλλο περιοριστικό μέτρο και έτσι τις τελευταίες 4 ημέρες έχω χάσει 29.500,00 ευρώ. Να σημειώσω οτι λόγω του εθισμού μου χρησιμοποιώ και betblocker στον υπολογιστή μου, το συγκεκριμένο site όμως δεν το περιορίζει...

Dear anefs1968,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted the casino in any way after your initial request was not granted?
• Did you send more emails to the casino afterward?
• When was the last time you were in contact with casino support, and what did you discuss?
• Have you used any responsible gambling features before or after requesting permanent self-exclusion?
• Have you requested a refund from the casino due to failed player protection already? With what result?

Share the information here or submit it to my email at tomas@casino.guru

• Could you please specify which casino mirror is not blocked by BetBlocker? What is the result you receive when entering the particular link here: https://betblocker.org/#suggest_a_site_section

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks for your email.

Please forward the self-exclusion email request you sent to the casino in the past to me as well. Send it to my email at tomas@casino.guru

I checked the betblocker website, and according to their information, this particular website should be already blocked.

As a precaution, please send a new self-exclusion request to the casino, but this time, include me in the copy of the email.

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the time period. Also, the email Subject should be clearly marked and easily recognizable as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings Frumzi Casino Support,

I’m writing to inform you that I wish to be excluded immediately from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

Please send another email to support@frumzi.com (you can include me in the copy at tomas@casino.guru) and keep me informed about any further developments. Thank you in advance.

Dear anefs1968,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.