Frumzi Casino - プレイヤーの賞金はアカウントから没収されます。

I deposited 20 euros today, April 11th, and had winnings of 134 euros. However, when I tried to withdraw, I was asked to deposit first, something that has never happened to me before. Next, my winnings suddenly disappeared, leaving my account with 0 euros. I wasn't able to get through to customer service chat, and now they're telling me in a message to try again in 60 minutes - something else that has never happened before. I need an answer and I want my money. This seems like a scam, a rip-off, and incredibly dishonest. Toying with people and their money like this is despicable.

Hice ingreso de 20 euros hoy 11 de abril, tuve unas ganancias de 134 euros y cuando he, solicitado retiro me pedía depositar primero, cosa que antes no me había sucedido.Seguidamente, de repente han desaparecido mis ganancias quedando mi cuenta a 0 euros. No he podido hablar por el chato del servicio al cliente, ahora resulta que te dicen en un mensaje que pruebe en 60 minutos, cosa que tampoco me había pasado nunca.Necesito una respuesta y quiero mi dinero, me parece una estafa, un robo y son unos sinvergüenzas. Jugar así con la gente y con su dinero es de desgraciados.

Dear chsaez76cs,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any previous deposits in the casino?
• Have you activated a bonus?
• Is your account verified?
• Were you able to get in touch with casino support?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

It's already solved, I don't need anything else.

Ya esta solucionado, no necesito nada más.

Dear chsaez76cs,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru