Frumzi Casino - プレイヤーの賞金は没収されました。

Hello. At this casino, you can collect coins from playing and depositing, which you can then use to buy bonus money. I bought 5 euros worth of bonus money. The wagering requirement was 40x. I happened to win 1,700 euros after meeting the wagering requirements. However, all my money disappeared from my gaming account; I was only allowed to keep 20 euros, which is 4x the 5 euros. This is not right. Nowhere was it clearly communicated that my winnings would be taken. It came as a complete surprise. I want my money back. I am disappointed.

Moi. Kyseisellä kasinolla saa pelaamisesta ja talletuksista kerättyä kolikoita joilla voi ostaa bonusrahaa. Ostin 5e bonusrahaa. Kierrätys 40 kertainen.Satuin voittamaan 1700e. Kun olin bonuksen kierrättänyt. Kaikki rahani hävisivät pelitililtä. Sain pitää vain 20e. 4x tuon 5e. Tämä ei ole oikein.missän ei selkeästi näkyvillä kerrottu tuosta että voitot viedään. Tuli täytenä yllätyksenä.Haluan rahani takaisin. Olen pettynyt

Dear lellu3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino. I checked the casino rules and I found this:

https://frumzi1.com/en/rules

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

If there is any additional information that would support your case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Tomas

So apparently I can't do anything about it.. There is a screenshot where all the money was taken and I only got to keep that 5×5e. You should really read that when taking the bonus that there is a maximum amount of money you can keep.

Eli en voi ilmeisesti mitään asialle..Kuvankaappaappaus löytyy jossa kaikki rahat viety ja saanut vain tuon 5×5e pitää. Tuon pitäisi tosiaan lukea bonusta ottaessa että on maksimi rahamäärä minkä saa pitää.

I am genuinely sorry for the situation.

Most of the free bonuses carry several limitations in online casinos such as maximum cashout, maximum bet restriction, or restriction on which games can be played with the promotional money.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.