Frumzi Casino - プレイヤーは出金リクエストの遅延に直面しています。

Ladies and Gentlemen

I requested a payout of 500 euros on March 1st and still have not received it.

After several inquiries, everyone promises the same thing: their request will be processed with priority and I should be patient and not worry.

To date, no payment has been made.

Sehr geehrte Damen und Herren,

ich habe am 01.03. eine Auszahlung in Höhe von 500 Euro beantragt und noch immer keine Auszahlung erhalten.

Nach mehreren Anfragen, versprechen alle nur das gleiche, ihre Anfrage wird Vorrangig bearbeitet, ich solle Geduld haben und keine Sorgen haben.

Bis heute ist keine Auszahlung erfolgt.

Dear Susu98,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Frumzi Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Ladies and Gentlemen

I've received payouts from Frumzi several times. After each payout, it took longer and longer.

KYC has not been required so far.

No, no bonus was activated.

Sehr geehrte Damen und Herren,

ich habe schon mehrere male Auszahlungen von Frumzi erhalten. Nach jeder Auszahlung dauerte es immer länger und länger.

eine KYC wurde bisher nicht verlangt.

Nein es war kein Bonus aktiviert.

Thank you for your reply, Susu98.

If your issue persists, could you please share a screenshot of your withdrawal request with the status visible?

Additionally, please forward all the relevant communication between you and the casino to tomas@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Susu98,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.