Frumzi Casino - プレイヤーは引き出しプロセスの遅延を経験します。

I've been waiting for my money since the 4th of this month. Their response is always the same, whether through email or chat; they always say they can't do anything, that it's up to the financial department.

Estou à espera do meu dinheiro desde dia 4 deste mês. A conversa deles é sempre a mesma, seja por email ou chat, dizem sempre que não podem fazer nada, que é a parte do departamento financeiro.

Dear Joaoramos16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I've never made a withdrawal.

Supposedly, it says my profile doesn't need verification.

And no, it wasn't with any bonus, it was with money I deposited.

Nunca fiz nenhum saque.

Supostamente, diz que o meu perfil não precisa de verificação.

E não, não foi com nenhum bónus, foi com dinheiro que depositei.

The casino paid today.

thank you!

O casino pagou hoje.

obrigada!

Dear Joaoramos16,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru