Frumzi Casino - 決済が遅延しているとのクレームがあります。

Hello,

I have made withdrawal of 400€ on Frumzi, used Skrill for deposit, Skrill for withdrawal. for two days they are convincing me that is all fine, its in process, that I need to have time and patience it will be payed. Now 5th day since withdrawl - they have issue, delay with my request.

This is not first time, everytime I make withdrawal on their site (or spinanga, 7signs - same company). Same text. I have all Chat transcripts, screenshots etc.

Need your help

Dear vedran3011,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you for your answer. They have stated withdrawal 1-3 days, my account in verified. Why are you giving them time? If I was one who broke even one letter in their rules, I would be immediately charged. I already have bad experiences with their casino, and as I see many other players have same problem, withdrawing their winnings. I don't understand how are they being rated as a safe casino on your page?

I can send you all chat transcript from history , and whenever I made withdrawal request there was problem.

I'm active player, no problems with Tsars, Casinoorca, Oshi, N1 casino, I have only problem with Frumzi, Spinanga, Revolution, 7Signs which are same company.

I just read on your forum that many people have complained about insolvency of Rabidi NV, you have been informed about that. And your suggestion is that I wait 2 weeks?

Dear vedran3011,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear vedran3011,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.