Fun88 Casino IN - プレイヤーのアカウントは永久に停止されました。

My account got permanent suspended without reason. Before suspension of my account I withdrawed the amount of 7700 and 2700 is left in my account so I can play tmmr ,but next day my account got suspended permanently

They r not giving proper explanation of suspension of my account.and they r not helping also for recovery of my account

Dear gosavipalash28,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Dear gosavipalash28,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.