Gama Casino - プレイヤーの撤退が遅れています。

The casino wont pay my withdrawal. In chat support they always ask me to use a different method or say its a technical issue. I have tried like 30 times and sent all necessary documents for KYC. The casino paid 185 euros of my withdrawal but thats it.

Dear emeeme,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal pending on your account?
• Could you please share any supporting evidence regarding your current balance, withdrawal attempts, and communication with the casino?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Hi there,

Thank you for reaching out to us.

We would like to inform you that your current loyalty level is Level 1. According to our withdrawal policy, players with this level are limited to a maximum withdrawal amount of €185 per day.

If you wish to increase your withdrawal limit, we encourage you to remain active on your account. Your loyalty level will automatically increase with consistent activity.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Thanks for the reply to the Gama Casino representative.

Dear emeeme,

• Have you been able to withdraw your winnings according to the casino's withdrawal policy so far?
• Could you please confirm how much is there left for you to withdraw?

Dear emeeme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey, I didn't even know this. It's amazing that the matter was not announced in the live chat, even though I've had at least 30 conversations about it with your support there. I just tried to withdraw money with the amount of €185, but it is not possible because I get an "error" again when I try to withdraw money. The casino has also removed the "instant banking" method. This is the method I have used to deposit and which, according to the casino, is the only method I can use to withdraw the money.

Hei, en tiennytkään tätä. Ihmeellistä että live chatissa ei ilmoitettu asiasta vaikka olen käynyt siellä ainakin 30 keskustelua asiasta tuenne kanssa. Yritin juuri nostaa rahaa 185€ summalla, mutta se ei ole mahdollista koska taas tulee "error" kun yritän nostaa rahoja. Kasino on myöskin poistanut "instant banking" menetelmän. Tämä on menetelmä jolla olen tallettanut ja joka on kasinon mukaan ainoa menetelmä jolla voin nostaa rahat.

We sincerely apologize for the inconvenience regarding your withdrawal. Unfortunately, we had to temporarily disable this withdrawal method due to technical difficulties.

We noticed that you previously attempted to submit a withdrawal request to Skrill. Please feel free to create a new request using Skrill, and we will process it promptly for you.

Thank you for your understanding. Should you have any further questions or need assistance, we are here to help.

Hi, Rapid-transfer and Skrill options don't work either. Every time I get "Error" on my screen.

Hei, Rapid-transfer ja Skrill vaihtoehdot eivät toimi myöskään. Joka kerta näytölleni tulee "Error".

Please provide a screenshot of the error you are experiencing when creating a Skrill order

Thanks to both parties for your input.

Dear emeeme,

Kindly share screenshots that illustrate the situation you are facing here.

Thanks in advance for your reply.

Hi, I can't upload pictures to this chat.

Hei, en pysty lataamaan kuvia tähän chattiin.

You can share relevant screenshots to my email at tomas@casino.guru

I'll await your reply.

I sent it now

Lähetin sen nyt

You can send screenshots to our email support@gama.casino

screenshot from the player:

We are pleased to inform you that withdrawals via Bank Transfer are now available again, as the technical maintenance has been successfully completed. Please feel free to submit a withdrawal request using this method, and we will process it promptly.

Thanks for the update from the Gama Casino representative.

Dear emeeme,

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Hello, your site is down and the withdrawal option has disappeared from your site.

Hei, teidän sivusto ei pätkii ja kotiutus vaihtoehto on hävinnyt sivultanne.

We can see that our website is functioning properly, and withdrawals should be available to you. Additionally, it appears that your withdrawal on December 19th was successful.

Could you please clarify the difficulties you are currently experiencing? If possible, kindly provide a screenshot for further clarification.

Thank you for your cooperation, and we’re here to assist you.

Dear emeeme,

• Has the money reached your bank account?
• May we consider the issue resolved?

They are not, I have received one payment of 150e in the last week. The website is malfunctioning and is canceling my withdrawal.

Eivät ole, olen saanut yhden 150e maksun viimeisen viikon aikana. Nettisivu toimii huonosti ja peruuttaa nostoni.

Dear Customer,

We apologize for the inconvenience caused.

There are currently technical difficulties with the payment system. While we work to resolve the issue, could you please try to create a withdrawal request using Skrill if possible?

Regarding the website functionality, if you could provide a screen recording or screenshots of the issue, it would greatly help us investigate the matter in detail.

Thank you for your understanding and cooperation.

Dear emeeme,

Please let me know if the suggestions from the casino representative worked for you and whether you managed to withdraw or not.

Thanks in advance for your reply.

Dear emeeme,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.