Gama Casino - プレーヤーにログインの問題が発生しています。

I registered at Gama Casino and until recently, everything was working fine, I was able to sign in with no troubles. However, recently it keeps indicating that my email address is wrong, which cannot be the case.

Habe mich beim gama casino angemelsdet und bis vor kurzem hattel gepasst konnte mich ohne probleme anmelden. Seit kurzem wird immer wieder angegeben das die e-mail adresse falsch ist was nicht sein kann.

Dear Samantaaaa,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gama Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly have you lost access to your account?
• Have you contacted casino support regarding the issue? What response have you received?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you completed account verification in the casino? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello.

As we can see your account is active and you should not have any difficulties logging in. It is possible that you are entering your password incorrectly. Try to use the password recovery form and try to log in again, the difficulty should be solved.

Thanks for the reply to the Gama Casino representative.

Dear Samantaaaa,

Please let me know if the issue persists and how we may help.

Dear Samantaaaa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.