Gamba Casino - 審査の結果、プレイヤーのアカウントは閉鎖されました。

Dear Casino Guru Team,

I am writing to file a formal complaint against Gamba Casino. I recently left a negative review about the casino, expressing my dissatisfaction with certain aspects of the platform. Shortly after submitting my review, I received a notification that my account had been blocked.

Upon contacting their customer support, I was informed that my account was blocked because of the bad review I left. This response seems completely unjustified, and I feel that Gamba Casino is retaliating against me for voicing my opinion. I have not violated any terms of service or acted inappropriately.

I request that you investigate this issue and take appropriate action, as I believe the casino's actions are unfair and violate principles of transparency and customer rights. I would also like to know if there is a way to have my account reinstated, as I feel the ban was a direct result of my review.



Hello Detective,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamba Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Do you have any real money balance on your casino account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you please advise if your account is already verified and if yes, since when exactly?

: no they don't have kyc maybe they have but only when withdrawing big amounts

Do you have any real money balance on your casino account?

: no, but I have my wagers and rank there and just today I was supposed to get monthly bonus and they banned my account 3 hours before the bonus release

When was the last time you spoke to the casino and what was it about?

: Since my account was blocked I contacted through email so we have 2 guys David and sam as support Sam is good but David have envy with me because days before he told he won't change my referral code because I left a bad review and when I asked why was my account terminated Sam said he send my message to management whereas David said you left a bad review so just leave

Hello Detective,

Unfortunately, unless you had any real money balance on your casino account, there is hardly anything we can do.

In such cases, the casino can close your account without any reason given and nobody can force them to change their decision.

Is there anything else we could assist you with?

Awaiting your response.

Regards,

Nick

I had take with them and they enable be after I deleted my review so now the problem is gone

Hello Detective,

Do I understand correctly that the issue is now resolved?

Regards,

Nick

Dear Detective,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.