Gamblemax Casino - プレイヤーの出金が遅れている。

Hello,

I have 3 pending withdraws & 1 I haven't started yet. I have met the wager amount & deposit, they clearly state it will take between 24-72 hrs to complete. When talking with customer service to see how the process was going ,how much longer did they think it would take, & if I needed to resolve any issues, the answer I got was "it will take a long time unless I deposit another $30." I just think it seems bogus & maybe to good to be true. I know it hasn't been quite 2 weeks but I really just want to know if this casino is legit if they are Ill gladly wait but if not Id like to do something. The name is Gamble Max Casino. I have attached screen shots & emails

Dear Julesbabe8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok Thank You very much! I will wait patiently to hear from them.

Hello the new total amount for withdraw is $296000.00 I decided to play a little bit & then request the last withdraw as well kept money in account to play with if needed. I didn't want to take a chance of them closing account for not playing. I have attached copies of withdraw requests, the log, & account balance. Thanks

Dear Julesbabe8,

Have you received your withdrawal from the casino yet?

Hello,

I have not heard anything from this casino.

Thank you for your reply, Julesbabe8. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello I have not been able to withdraw any winnings, as far as I know I have passed verification. I will forward all emails to the address you gave in the above email.

Thanks

Julie

Thank you very much, Julesbabe8, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Julesbabe8 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Gamblemax Casino for their help in resolving this complaint. We would like to know why is this withdrawal process taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter