Gamblemax Casino - 選手の退場が遅れました。

Not received withdraws no communication from casino

Hello johnboy69792017,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Gamblemax Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Don't exactly remember exact dates last time I spoke to someone at Casinowas about 3 weeks ago by chat told me had to do all this stuff plus deposit to get my winnings

Hello johnboy69792017,

What kind of stuff do you mean? Is your account verified there? Did you ever deposit into the casino?

Add more money a beg this amout and add 10 friends

Yes account was verified and I completed all bets

Hello johnboy69792017,

Can you please forward the communication with the casino where they stated all those requirements in order to withdraw to nikolas.b@casino.guru?

Yes

my original mesages and correspondence isnt on there anymore I am trying to find the 2 emails I received after I made complaint

Hello johnboy69792017,

Can you please advise if you did accumulate this balance with real money or bonus? Since when exactly is the withdrawal pending?

Won with sign up bonuses and made the $50 deposit plus $25 deposit before that said I had to wager $1260 and deposit 50 dollars to withdraw winnings I did everything they asked

Accumulated balance with bonuses and real money I made 2 deposits one for 25 and one for 50

Thank you johnboy69792017 for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello johnboy69792017,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gamblemax Casino representative to join this conversation and participate in resolving this complaint.

Dear Gamblemax Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru