Gamblezen Casino - プレイヤーの撤退が遅れています。

Hello, Ive done a withdrawal at Gamblezen and ive been verified and everything is green ive waited more than 24 hours but nothing have been proccessed of my withdrawal. I really enjoyed playing on Gamblezennit has variety of slots and live casino and really want to keep playing there but i dont get why withdrawals get delayed and all agents give me same answer that i have to wait. The withdrawal is 775 euro only so i dont understand why its such a delayed proccess.

Dear Hermanoo23,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

Dear Hermanoo23,

Thank you for reaching out.

Please note that February 15, 2025, was a weekend, and our KYC and Withdrawal departments do not process verifications and transactions on weekends.

On February 17, our KYC department requested additional documents, which you provided. Your account and payment method were successfully verified on February 18.

Now, you can make deposits and withdrawals using this payment method without requiring further verification.

We also confirm that both of your withdrawal requests—€500 and €275—were successfully processed on February 18. Which is according to our timeframes, mentioned in T&C - "9.5. All withdrawal requests are reviewed on a daily basis, 9.00-18.00 (GMT+3), and processed within 24 hours after a successful identity and account verification. Faster withdrawals are available depending on Player’s VIP status and depositing activity".

Best regards,

Gamblezen Casino

I have received my money, thank you👌

Jag har fått mina pengar tack👌

Dear Hermanoo23,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru