Gamdom Casino - プレイヤーの撤退が遅れています。

Hello Casino Guru Team,

I played on Gamdom Casino since a year. I wagered 2,6 Mio dollars. I had a very good experience with Gamdom until now. I was playing a lot and deposit and withdrawals everything going through without any problems. Now I was lucky and had a 200.000x max win on 0,80 $ bet so I won 160.000 dollars. I had another maxwin just 4 weeks ago and the withdrawal over 150.000$ going through in the same day without any problems.

This time a placed a withdrawal about 155.000 $ and its processing since a few days. When I write the VIP Team there always answer quick and say we are still reviewing your withdrawal. I am getting a bit nervous and became a bad feeling because normally everything goes very quick. I ask them if there need anything there should let me know please.

But until now nothing happened.

Dear Marco1995,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account passed account verification?
• Have you been advised why you can’t withdraw your winnings? Could you please share a screenshot of the casino's response or an email you received regarding the matter?
• When did you request a withdrawal from the casino? Is it still pending in your account? Could you please share a screenshot of your withdrawal request?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Dear Marco1995,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Message from the player:

Hello Tomas,

Thanks your for your quick answer for my opend Gamdom case from today.

So luckly Gamdom made then payment today and sent me the money. So there is nothing to complain anymore, and you can close the Casey

Thank you! 

With Kind Regards

Marco 

Dear Marco1995,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru