Gamegram Casino - プレイヤーのアカウントは閉鎖されました。

I made a deposit and won, I wanted to request the withdrawal, they asked me for my data, I sent them all and they still closed my account and kept all my money.

Dear pichulin1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Has the casino provided a reason for closing your account?
• Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika