Gangsta Casino - プレイヤーの引き出しは遅れており、イライラするほど遅いです。

I won 14 600 euros from Gangsta casino in December 26th 2024. My account was fully verified in 3rd of January. Since then I have only received 2000 euros from my winnings. I have asked multiple times from the casino about their extremely slow withdrawals which are not acceptable and the only answer they give me is that they try to keep speeding the withdrawals, but still no change.

Some withdrawals have taken over a month to proceed and they promise 48 hour payment. Since there can only be 3 pending withdrawals of 400 euros at a time, it's taking forever, because they take weeks to pay even one withdrawal of 400 euros. At this rate I'm going to have to wait over a year to get the full amount and it seems their withdrawals are getting slower and slower.

I have currently 3 pending withdrawals of 400 euros and the oldest one of them was made 4th of february and they still haven't paid it. I also have 9800 euros waiting for withdrawal.

Dear britney.s,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Did you accumulate your winnings with or without an active bonus?

Could you please forward me the communication between you and the casino customer support regarding the delay in the payment of your winnings? My email address is veronika.f@casino.guru.

How many of your withdrawal requests have been processed since December 26? If possible, please send me a screenshot of your withdrawal history.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronika,

I had a deposit bonus, but won the money before playing with the bonus money. I asked the chat if it was non-sticky and they confirmed it was, so I cancelled the bonus.

I will send all the screenshots to your email.