Gangsta Casino - プレイヤーの撤退が遅れています。

Dear Casino Guru Team,

I have contacted the live chat at Gangsta1 Casino several times to complain about the problem with my withdrawal.

Each time, they told me that the issue seems to be with the payment processor itself, specifically Jeton.

When I reached out to live chat for the third time after weeks of nothing happening, they said the same thing and assured me they would do their best to expedite my withdrawal. However, more time has passed since then, and I am still waiting in vain for my money.

I am currently waiting to withdraw 3510€ .

I won this amount with real money while playing coins. The initial withdrawals were processed without any issues, and my account is verified.

I hope we can work together with the casino to address the delay in my withdrawal.

Thank you very much in advance for your assistance.

Ninosch

Sehr geehrtes Casino Guru Team,

ich war nun schon mehrmals im Livechat im Gangsta1 Casino und habe mich wegen dem Problem mit der Auszahlung beschwert.

Sie haben mir jedes Mal gesagt, dass es wohl ein Problem mit dem Zahlungsempfänger selber ist. Also mit Jeton.

Als ich das 3. Mal im Livechat war, da Wochenlang wieder nichts passierte, meinten sie wieder dasselbe und dass Sie sich jedoch bemühen würden, dass meine Auszahlung so schnell wie möglich durchgeführt wird. Seither ist aber wieder einige Zeit vergangen und ich warte immer noch vergeblich auf mein Geld.

Es handelt sich mittlerweile noch um 3510€ die ich auszahlen kann.

Ich habe mit dem Echtgeld gewonnen, als ich Coins gespielt hatte. Die ersten Auszahlungen haben auch problemlos funktioniert und mein Konto ist auch verifiziert.

Ich hoffe nun, dass wir zusammen mit dem Casino das Problem für die Auszahlungsverzögerung finden.

Lieben Dank im Voraus für Ihre Hilfe.

Ninosch

Dear Ninosch,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise when exactly you requested this withdrawal?
• Have you made any successful withdrawals before? 
• Did you pass the verification before requesting the withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Ninosch and Guru administration ,

We have reviewed the information related to this complaint and can say the following:

At the moment, the player has one active withdrawal of 400 euros which will be processed soon

also, having looked at the information, we noticed that the player constantly independently created withdrawals and canceled them personally without the intervention of the system and tried to withdraw funds to different accounts of different payment systems

According to our rules and conditions - the withdrawal should only occur to the wallet from which the deposit was made in order to avoid problems with payment systems

Therefore, the player should make a withdrawal to the jeton account from which the deposit was made, and all money will be paid out according to our rules and conditions and the withdrawal limits of our casino

Thank you for your understanding and have a nice day

With respect , Gangsta casino

Dear Cangsta Casino.

Yes, I have cancelled some withdrawals because sometimes there can be a problem if more than one withdrawal is pending. And if I get stuck for weeks with 3 withdrawals at once and the casino can't help me either, then I just try my own ways to get my money by just trying one withdrawal.

And if I don't receive a payout for 2 or 3 weeks, then of course I cancel the payout. Normally this takes a maximum of 7 days.

I went to the live chat several times and each time they said it would work soon. And then another 1 or 2 weeks of waiting and nothing happened. The payout that is currently still pending has also been pending since November 24, 2024.

I am now sending a screenshot of this:

Sehr geehrtes Cangsta Casino.

Ja ich habe einige Auszahlungen abgebrochen, da es manchmal ein Problem geben kann, wenn mehr als eine Auszahlung offen ist. Und wenn ich wochenlang mit 3 Auszahlungen auf einmal nicht weiterkomme und das Casino mir auch nicht helfen kann, dann versuche ich eben eigene Wege, um an mein Geld zu kommen, indem ich eben mal nur eine Auszahlung versuche.

Und wenn ich 2 oder 3 Wochen keine Auszahlung erhalte, dann breche ich die Auszahlung natürlich ab. Normalerweise dauert das max. 7 Tage.

Ich war mehrmals im Livechat und die meinten jedes Mal es klappt bald. Und dann wieder 1 oder 2 Wochen Wartezeit und nichts passierte. Die Auszahlung die aktuell noch ausstehend ist, ist da übrigens auch schon wieder seit dem 24.11.24 ausstehend.

Davon schicke ich nun auch einen Screenshot:

Dear Ninosch

As we mentioned earlier, to withdraw funds you need to set the withdrawal only to the payment system and to the account with which you made a deposit last time, your withdrawals cannot be processed if they are set to another method or account, which was noted in your profile

at the moment you have set the withdrawal correctly and your money will be paid out as soon as possible due to the large influx of New Year's withdrawals, thank you for your understanding

With respect , Gangsta casino

Well, I still have a profit of €3,500 and can only withdraw €400 per transaction. If I then have to wait another 4 or 8 weeks for each withdrawal until it is paid out, I might have paid out my entire profit by Christmas 2025.

I'm still waiting for a payout..

Naja, ich hab noch 3500€ Gewinn und kann ja nur immer 400€ pro Transaktion abheben. Wenn ich dann für jede Abhebung wieder 4 oder 8 Wochen warten muss, bis es ausgezahlt ist, hab ich meinen Gewinn dann vielleicht Weihnachten 2025 komplett ausgezahlt.

Ich warte immer noch auf eine Auszahlung..

So much for the topic I'm giving up 😉

This time the payment was cancelled by you again. At least it says "failed"

Can I now request a payout again and will it finally work?

Soviel zum Thema ich breche ab 😉

Diesmal wurde die Auszahlung wieder von Ihnen abgebrochen. Zumindest steht dort "gescheitert"

Kann ich nun nochmal eine Auszahlung beantragen und wird diese dann endlich mal funktionieren?

Hello everyone,

Thank you both for your replies.

Ninosch, have you already requested a new withdrawal?

Yes, on the same day, 12/12/24, that Gangsta canceled my withdrawal, I requested another one. Of course, I still haven't received a withdrawal.

Ja, noch am selben Tag, also am 12.12.24, als Gangsta meine Auszahlung abgebrochen hatte, habe ich eine erneute angefordert. Natürlich habe ich immer noch keine Auszahlung erhalten.

Dear Ninosch and Guru administration ,

Unfortunately, we had delays in paying out this player due to problems with the payment system to which the player made withdrawals. We identified this error and asked the player to create a withdrawal request from the second payment system from which he made a deposit in our casino and all the money will be paid out to the player within the timeframes sent to him by email

With respect , Gangsta casino!