Gangsta Casino - プレイヤーの撤退が遅れています。

I've been waiting too long for my payouts. I've played Gangsta quite a few times, and everything was going well until I got a nice win that I want to withdraw in full. I'm doing it in three installments to stay within the limits. Two payments were processed within three weeks... but this last payment is taking too long, and they'd already promised to pay me, and nothing.

My opinion is that such a delay should not be allowed; customers may feel bad about the unacceptable wait.

LLevo esperando demasiado tiempo mis pagos, he jugado bastantes veces en gangsta y todo iba bien hasta que consegui un buen premio que quiero retirar por completo, lo estoy haciendo en tres veces para no superar los limites. Dos pagos se han ejecutado al cabo de 3 semanas... pero este ultimo pago esta tardando demasiado y ya me lo habian prometido pagar y nada.

Mi opinión es que no se debe permitir tanta demora los clientes se pueden sentir mal por la espera inaceptable.

Dear danymultiple,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're facing. To fully understand your situation, could you please clarify the following:

• Have you successfully passed the KYC verification?
• When exactly did you request your previous withdrawals, and when were they paid out?
• Were your winnings accumulated with or without an active bonus?
• Could you forward me your communication with the casino’s customer support regarding the delay in processing your most recent withdrawal request? My email address is veronika.f@casino.guru.

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello, good morning. Yes, I have a successful KYC process. I played with a bonus, but I didn't touch the bonus part. I fully completed the wager just in case with low bets, so there's no problem there.

I started all three withdrawals on the same day as recommended by the support chat (4/3/2025): one for 200 and two for 400. The first for 200 arrived after 2 weeks, the second for 400 after 3 weeks, and this last one hasn't arrived yet...

Conversations with Kyc from gangsta are always the same, apologies for the delays and they told me that in 5-7 business days I would have all the payments….

Greetings, thank you very much!

Hola buenos días, si tengo el proceso de kyc exitoso, jugué con bono pero no toque la parte de bonificación y complete el wager por si acaso por completo con apuestas bajas por lo cual no hay problema por ahí.

Los tres retiros los inicie el mismo día como se me recomemdo desde el chat de soporte (4/3/2025) uno de 200 y dos de 400. El primero de 200 me llegó a las 2 semanas, el segundo de 400 a las 3 semanas y este último no llega aún…

Las conversaciones con Kyc de gangsta son lo mismo siempre, disculpas por los retrasos y me dijeron que en 5 -7 días hábiles tendría todos los pagos….

Un saludo muchas gracias !

Thank you very much, danymultiple, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello danymultiple,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Gangsta Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what happened? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which danymultiple can expect his withdrawal to be processed?

I already have the last payment in my account, everything is ok. This process has been very slow, but everything is finally completed.

thank you

Ya tengo el último pago en mi cuenta, todo ya está ok, este proceso a sido muy lento pero finalmente se completó todo.

gracias

Dear danymultiple,

We're glad to hear that your issue has been resolved, and once again would like to thank the support team over at Gangsta Casino for a quick response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru