Gangsta Casino - プレイヤーの支払いが遅れています。

I have been waiting for a payout for 8 days. Live support only sends standard replies and refers me to the finance department. They do not reply by email or only sporadically and always send the same standard text.

Ich warte bereits seit 8 Tagen auf eine Auszahlung. Der live Support schickt nur Standard antworten und verweist auf die Finanzabteilung. Diese antworten per Email nicht oder nur sporadisch und senden auch immer nur den gleichen Standard Text.

Dear marcuslandwehr92,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Dear player and Guru administration , as we checked the information about player withdrawals

His last request of 300eur was accepted and sent to his mifinity account at 2025-02-27

17:04:39

With respect, Gangsta casino!

Dear marcuslandwehr92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.