Gate 777 Casino - プレイヤーが賞金を受け取れずにいます。

Good afternoon, casino gate 777 asked me to accredit my person through the identity document to be able to withdraw money manually, since their page does not allow money transfers due to a problem with their software, but to do so I must accredit , I sent all the information almost 10 days ago and nothing happens, just the same information as always that I have to wait, I need someone to help me deposit my money and not make me wait any longer

Buenas tardes, casino gate 777 me solicitó acreditar mi persona a través del documento de identidad para poder realizar mi retiro de dinero de forma manual, ya que su página no permite realizar giros de dinero por un problema con su software, pero para hacerlo debo acreditar, envié toda la información hace casi 10 días y no pasa nada, solo la misma información de siempre que debo esperar, necesito me puedan ayudar a que me depositen mi dinero y no me hagan esperar más

Dear ojedagarces,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ojedagarces,

Have you received your withdrawal from the casino yet?

Still waiting

Aún esperando

Thank you for your reply, ojedagarces. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

Dear ojedagarces,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello good, you know after so much insisting, they made me the deposit, but for a lower amount, I asked to take out 400,000 cl but they deposited me 326,000 cl, never play in gate 666 they are scammers

Hola buenas sabe después de tanto insistir, me hicieron el depósito, pero por una cantidad inferior, solicite sacar 400000 cl pero me depositaron 326000 cl, no jueguen nunca en gate 666 son unos estafadores

Thank you for the update, ojedagarces. Unfortunately, sometimes banks deduct transaction fees or currency exchange fees, which are usually out of casinos' hands.

Have you tried contacting the casino regarding the missing funds? Have you received any explanation? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru, if there is any. Alternatively, you can post it here. Thank you in advance.

Dear ojedagarces,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.