GemBet Casino - プレイヤーのアカウントが予期せず非アクティブになりました。

my account has a balance of $5800 and suddenly when i want to withdraw, the website logged me out and when i tried to enter back in, it said my account was inactive. i even registered my bank and my personal IC

Dear jediu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots, live casino, sports betting, etc.?
• Was your account verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

hello, i would just like to say that although there are alot of complaints about this casinio , they actually activated my account after awhile. they made my account inactive for about 3 hours to do a security check but after that i was able to log back in.

Thank you for your reply, jediu. Do I understand correctly that we can consider this case resolved? Or is there anything else I can help you with?

this is thankfully a resolved case

Dear jediu,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru