GGBet Casino - プレイヤーのアカウントがブロックされました。

I opened an account at the m***@interia.pl casino in 2021 on August 26. After making several deposits, I managed to win about PLN 10,000. Of course, the account was blocked when withdrawing. positive verification, I also got an e-mail with positively verified account and welcome to the club. Immediately after verification, access to the account was unblocked. When I ordered a withdrawal, immediately after verification, the account was blocked again. I received a message that I broke the regulations. I was very surprised. Because what could I do. It took 1 hour from the positive message about the verification. AFTER contacting the support, I got information that I had broken the regulations with more accounts. information because I can't. I had only one casino account and a bit of luck but Ggbet took both from me without giving evidence. Please help

 Konto w kasynie m***@interia.pl zalozylem w 2021 roku 26 siepnia.Po wplaceniu kilku depozytow udalo mi sie wygrac okolo 10tysiecy zloty.Oczywiscie przy wyplacie konto zablokowane.W celu weryfikacji poproszono mnie o rozmowe Skype.Po videorozmowie pani powiedziala ze weryfikacja pozytywna,Dostalem tez wiadomosc na maila ze konto pozytywnie sprawdzone i witamy w klubie.Zaraz po weryfikacji odblokowano mi dostep do konta,Gdy zlecilem wyplate zaraz po weryfikacji konto ponownie zostalo zablokowane.Otrzymalem wiadomosc ze zlamalem regulamin.Bardzo mnie to zdziwiło. Bo co mloglem zrobic.OD pozytywnej wiadomosi o weryfikacji minela 1 godzina.PO skontaktowaniu sie z suportem dostalem informacjie ze zlamalem regulamin posiadając wiecej kont.Pytalem duzo razy o jakich kontach jest mowa ,z jakich niby urzadzen bylo kozystane?Powiedzieli ze nie dadza mi takich informacji bo nie moga.Mialem tylko jedno konto w kasynie i troche szczescia ale i jedno i drugie Ggbet mi zabral nie podajac dowodów.Prosze o pomoc

Dear Mariusz1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your account has been blocked for almost two years? Could you please advise which games you focused on - slots, live games, sports, etc.? Did the casino explain which rule exactly you breached?

Have you accumulated your winnings with or without an active bonus?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello. The casino wrote that I have other accounts with them. And they did not provide anything else. They wrote that they could not provide more information. I don't remember what games I was focused on. They just wrote that the verification was positive and the payment was blocked.

Witam .Kasyno napisało że mam jeszcze inne konta u nich.I nic więcej nie podali.Napisali ze nie mogą podać więcej informacji. Nie pamiętam już na jakich grach byłem skupiony .Poprostu napisali ze veryfikacja pozytywna a przy wypłacie blokada.

When I asked why do you confirm positive verification and give permission to withdraw money and after 1 hour when I order the withdrawal, it is blocked? They replied that it was a system error. But the system did not videoverify me on Skype, only people. No explanations were allowed

Gdy zapytałem dlaczego potwierdzacie pozytywna weryfikacjie i dajecie pozwolenie na wypłatę pieniędzy a po 1h gdy zlecam wypłatę to blokada? Odpisali ze to system ,błąd systemy.Ale system nie robił mi videoweryfikacji na Skype tylko ludzie.. Nie pozwolono na żadne wytłumaczenia

Thank you for your reply, Mariusz1. Do I understand correctly that your account has been blocked for almost two years?

Yes. They charged me with a multi-account at the end. I haven't received any more messages.

Tak.Przedstawili mi zarzut mulitikonta u koniec .Nie otrzymałem więcej wiadomości.

Hello all,

Please find some proofs:

Regards

WELCOME. ACCOUNT NUMBER 22692805 AND ADDRESS mariusz,xxxxxxxxpl belongs to me. AS I WROTE EARLIER, Aside from the usual verification, I HAD A VIDEO CALL THROUGH SKYPE WHICH ENDED POSITIVELY. WHY IS SUCH IMPORTANT INFORMATION NOT SELECTED? HOW BEFORE? I HAVE NO IDEA ABOUT THE ACCOUNT NUM 43302452 ON SIMILAR PERSONAL INFORMATION. PLEASE NOTE: MY ACCOUNT WILL BE BLOCKED IN AUGUST 2021. AND THE ACCOUNT ASSIGNED AS A DUPLICATE IS CREATED IN JANUARY 2023. THIS INFORMATION HAS NOTHING TO DO WITH MY ACCOUNT. THAT IN 2 YEARS THERE WILL BE A DUPLICATE OF MY ACCOUNT AND WHY DID HE BLOCK IT AND TAKE THE MONEY? [PLEASE EXPLAIN? PLEASE PROVIDE CLEAR PROOF OF CREATION OF A MULTI-ACCOUNT OTHERWISE PLEASE UNBLOCK THE ACCOUNT AND GIVE THE WINNING AWAY.

WITAM .KONTO O NUMERZE 22692805 I ADRESIE mariusz,xxxxxxxxpl nalezy do ,mnie. JAK NAPISALEM WCZESNIEJ OPROCZ ZWYKLEJ WERYFIKACJI MIALEM VIDEOROZMOWE PRZEZ SKYPE KTORA ZAKONCZYLA SIE POZYTYWNIE.DLACZEGO TAK WAZNA INFORMACJA NIE NIE JEST ZAZNACZONA?A MOZE TO KOLEJNY BŁAD W SYSTEMIE? JAK WCZESNIEJ?NIE MAM POJECIA O KONCIE NUM 43302452 ZALOZONYM NA PODOBNE DANE OSOBOWE.PROSZE ZWROCIC UWAGE: MOJE KONTO ZOSTAJE ZABLOKOWANE W SIERPNIU 2021 .A KONTO PRZYPISANE JAKO DUPLIKAT POWSTAJE W STYCZNIU 2023.TA INFORMACJA NIE MA NIC WSPOLNEGO Z MOIM KONTEM.GGBET PRZEWIDZIAL ZE ZA 2 LATA POWSTANIE DUPLIKAT MOJEGO KONTA I DLATEGO JE ZABLOKOWAL I ZABRAL PIENIADZE?[PROSZE O WYJASNIENIE?PROSZE O PRZEDSTAWIENIE JASNYCH DOWODOW O POWSTANIE MULTIKONTA INACZEJ PROSZE O ODBLOKOWANIA KONTA I ODDANIA WYGRANEJ.

Hello everyone,

Thank you both for your replies.

Mariusz1, unfortunately, I must inform you that we do not resolve complaints about issues older than one year. Since your original account has been blocked for almost two years now, we won't be able to proceed with further investigation.

Furthermore, even if you didn't have two accounts in the past, from these screenshots it seems like there might be two accounts created by the same person. In my honest opinion, there is a very small chance that two accounts have been created by two different people who have the same name, the same date of birth, and come from the same country.

Due to the aforementioned reasons, this complaint will now be rejected. If you do not agree with our decision, you can always contact the casino's licensing authority as they have more tools and options to help players.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.