GGBet Casino - プレイヤーのアカウントがブロックされました。

They have block my account by saying you have multiple accounts but i create only one account and playing with that when i place the withdraw they block my account and they don't have any proofs that shows i have multiple accounts they are doing fraud with the users by ripping the money do play games o there site

Dear gautam34sin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have the KYC verification before the casino blocked you?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

No one in my household ever used the account and also the account was block without any kyc verification and i don't misuse and bonus or promotion offer so i request you to please unblock my account or refund my deposit amount because i don't have any reason to create multiple accounts at a same

Thank you very much for your reply, gautam34sin. Before we contact the casino, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

 see that i am also asking for proof and still they don't give it and tell fake excuses that you have multiple accounts

gautam34sin, I still have not received the required communication between you and the casino. Please, forward it as soon as possible so we can proceed with this complaint.

I have told all the things to you already what you needed now

Thank you very much, gautam34sin, for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello gautam34sin,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite GGBet Casino to join the conversation and participate in the resolution of this complaint.

Dear GGBet Casino,

Can you please provide further information regarding the player's use of multiple accounts?

Kind regards,

Adam

Dear gautam34sin,

There has been no response from the casino, I will try to contact them once more. In the meantime, please let us know of any developments.

We would like to ask GGBet Casino to respond to this complaint. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Dear gautam34sin

Are there any of your friends registered at gg.bet

What is the true reason you registered at our brand?

Did you use the same method for deposit & withdrawal?

Kind regards

None of my friends are registered on ggbet i tried this first time because i wanted to play casino and there is crypto deposit was available and i have balance in crypto so i used this and made some money.

And also i never used this ggbet before so it was not possible to do deposit from same account and withdraw in same account and also there is no reason to make multiple accounts anywhere if i am using my own funds

Hello all,

Thank you for your responses.

Dear GGBet Casino,

Can you provide further information regarding how the player's account has been linked to other accounts?

Kind regards,

Adam

Hello all,

The account has been unblocked for further verification

Kind Regards

Thank you for the update, GGBet Casino.

Dear gautam34sin,

Please keep us updated on the progress of your verification.

Kind regards,

Adam

Verification was done but rejected the withdraw everytime without giving any reason

Dear GGBet Casino,

Can you please explain the situation with the player's withdrawal requests?

Kind regards,

Adam

Please close now this they don't give withdraw and rejected without giving any reason so i am frustrated with that and i play game and lost all the balance there

Dear gautam34sin,

Thank you for the update on the situation. I am sorry to hear that you have lost your balance, but as you have confirmed this to be the case we will close the complaint as requested. I am sorry I could not be of more help on this occasion.

Best regards,

Adam