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Hello my name is Thiago!! My wife and I use the services of this casino!! Today I won with them and they told me that I use a duplicate account and my wife and I are different people!!! And we have co.o to prove it! They simply blocked my account with my money in it and said that they will not return it! I just want what's right and mine

Olá meu nome é Thiago!! Eu e minha esposa usamos os serviços deste cassino !! Hj ganhei com eles e me falaram que uso uma conta duplicada sendo que eu e minha esposa somos pessoas diferentes!!! E temos co.o provar isso ! Simplesmente bloquearam minha conta com meu dinheiro nela e falaram ainda que não vão devolver ! Só quero oque de direito e meu

Dear priethiagoo123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? If you played with a bonus, please specify which offer you redeemed.

Could you please advise if you both have passed the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards, 

Kristina

Hello I created an account and my wife another !! We both play together!! We have proof that we are different people!!! I have 360 reais to withdraw I just want what is my right!!! We didn't get to check because the account was blocked!!! But I have all the documents including the photo you ask of the face with the email and the document !!!! this is unfortunate

Olá eu criei uma conta e minha esposa outra !! Ambos jogamos juntos !! Temos provas que somos pessoas diferentes !!! Tenho 360 reais para sacar só quero oque é direito meu!!! Não chegamos a verificar pois a conta foi bloqueada !!! Mais tenho todos os documentos inclusive a foto que vocês pedem do rosto com o e-mail e o documento !!!! Isso é lamentável

Dear priethiagoo123

You may continue playing with this account.

Your wife's account will remain blocked.

Kind regards

Hello Christina!! We have already sent all the documents of the 2 accounts but I have not received a response

Olá Cristina!! Já enviamos todos os documentos das 2 contas mais não obtive resposta

Hello everyone,

Thank you both for your replies.

priethiagoo123, could you please confirm that your account has been reopened?

Hello yes it was!!! I just saw

I want to know if it has been verified and I will withdraw the complaint with pleasure !!!

Olá foi sim !!! Acabei de ver

Quero saber se foi verificada e retirarei a reclamação com todo prazer !!!

Hello I come to thank the casino guru !! And ggbet for solving my case !!! Thank you so much for verifying my account and refunding my money. I will continue to be your customer because you showed me to be a competent institution !!! Thanks

Olá venho agradecer ao cassino guru !! E a ggbet por ter resolvido o meu caso !!! Muito obrigada por verificar minha conta e ressarcir o meu dinheiro continuarei sendo cliente de vocês pois me mostrou ser uma instituição competente !!! Obrigada

Awesome news, priethiagoo123. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.