GGBet Casino - プレイヤーのアカウントは、複数のアカウントが存在する疑いがあるため閉鎖されました。

I registered an account at this casino on October 20, 2024. After making a few deposits, I managed to win something today. I requested a withdrawal of 350 zł. Unfortunately, the withdrawal was canceled, and my account was blocked because they claim I have more than one account at their casino, which is not true. 

W owym kasynie konto założyłem 20 października 2024 po kilku depozyt ach do casyna udało mi się coś wygrać dzisiaj. Zleciłem wypłatę na kwotę 350 zł. Niestety wypłata została anulowana a konto zablokowane ponieważ uważają ze posiadam więcej niż jedno konto w ich kasynie co jest nieprawda. 

Dear borys2149, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Could you please advise if you have passed the KYC verification?

Have you used any VPN or IP-masking software to access the casino website?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika