GGBet Casino - プレイヤーの撤退が遅れています。

I requested a withdrawal of € 280 about a week ago

Status is in progress for 6 days

The chat says I just have to wait for the payment to be received

But unfortunately nothing happens

The reviews say that payouts are made within 2-3 days

I also sent all the documents for a KYC to support by e-mail

They said that my documents were not required

And my account is available without any restrictions

To date, I have not received any specific information.

Ich habe vor etwa einer Woche eine Auszahlung on 280 €beantragt

Status ist seid 6 Tagen in Bearbeitung

Der Chat sagt ich müsste nur noch auf den Zahlungseingang warten

Doch da tut sich leider nix

In den Bewertungen steht das Auszahlungen innerhalb von 2-3 Tagen erfolgen

Ausserdem habe ich von mir aus alle Dokumente für eine KYC per e mail an Support gesendet

Da meinten die das meine Dokumente nicht gefordert wurden

Und mein Konto ohne Einschränkungen zur Verfügung ist

Bis heute habe ich keine konkreten Angaben erhalten.

Dear Nataliek,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if your winnings have been accumulated with or without an active bonus? Have you ever received any payments from this casino in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello

I no longer know exactly whether I played with the bonus

Unfortunately, I can't see it in the player account either.

I will now wait a little longer or on Saturday, August 21st, 2021 will be exactly 2 weeks after the withdrawal request.

Will then report how the status is.

So far, however, I have not received any information from ggbet.

Thank you very much for your effort

Sincerely, K ********

Hallo

Ich weiss nicht mehr genau ob ich mit bonus gespielt habe

Ich kann es im Spieler Konto auch leider nicht einsehen.

Ich werde nun noch etwas warten bzw. am Samstag den 21.08.2021 sind genau 2 Wochen nach Auszahlungsanfrage um.

Werde dann berichten wie der Status ist .

Bis jetzt habe ich jedoch gar keine Informationen von ggbet erhalten.

Vielen Dank für ihre Mühe

Mit freundlichen Grüßen K********

I fully understand your frustration, Nataliek. I will set the timer for additional 6 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

OK

Thank you

If necessary, I can send you the email history.

Kind regards

Ok

danke

Falls erforderlich kann ich Ihnen die Email Verläufe zukommen lassen .

Mit freundlichen Grüßen

Of course, you can. My email address is petronela.k@casino.guru.

The payment was made today.

Thank you for your help and efforts

Die Auszahlung ist heute erfolgt .

Vielen Dank für ihre Hilfe und Ihren Bemühungen

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nataliek, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru