GGBet Casino - プレイヤーの退会リクエストは拒否されました。

deposited 2k won a bit winning but withdraw has been rejected I've verified my account sending in drivers license and as they requested a picture of me holding my bank card but still can't withdraw am I being scammed?

Dear unkcopz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please advise when exactly did you send the last one of the requested documents?
• Have you provided all the required documents as soon as possible and in the correct format?
• Which games did you play and could you please describe how much overall did you play in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

i sent it in the documents about a year ago but still wasn’t able to withdraw.

I betted in csgo and recently play in the casino and won 13 000 in the past year I sent it my photo with me holding my drivers license and holding the bank cards but still did not let me withdraw

• Have you tried to contact the casino recently?
• Have you received any response from the casino?
• Is your account currently accessible to you?
• What was the last activity on your account, and when it happened?

Dear unkcopz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.