GGBet Casino - プレーヤーのアカウントがブロックされました。

Made a deposit of 250 euro and because there is a glitch in their website, the bonus was not activated, I have made a complaint regarding the same and was told that the admin will look into it. I have them made another deposit of 100 euro and the system activated the bonus on the smaller amount, when I spoke to the customer service they said to late the bonus is activated with smaller deposits and not the big deposit…

i was kept on the chat for more than 1:30 hours waiting. I finally decided to permanently close my account with gg.bet

Dear Walidg,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with GGBet Casino.

Allow me to ask you a few more question before we would move forward.

Was this your first ever deposit into the casino? Did the casino give you any explanation of the account block? Did you receive back your deposit? When exactly did this issue occur?

Looking forward to hearing from you.

Best regards,

Nick

Hello Walidg, hello Nick

We'd like to confirm that the account was closed upon player's request.

Since the request was initiated by the player solely and there is no money to claim, we do not see the reason for the complaint to stay open.

Kind regards,

GG.bet

I have requested my account to be permanently closed as I have not been issued the correct bonus

Walid

Dear Walidg,

Did you have any remaining balance on your account when you requested for the closure or it was all lost by then?

Hi Nick,

when I requested my account to be deleted I had no balance.

regards

walid

Dear Walidg,

If you had no balance when you requested for the account closure, there is unfortunately no reason to get a refund of balance. If you deposited and received a different bonus or non, it was up to you whether you spend the real money or not - in this case you did and you lost it fairly. I'm really sorry that we could not help you more but the casino is not responsible for your loss.

The complaint will be now closed as rejected.

Best regards,

Nick