GGBet Casino - プレーヤーのアカウントは、勝ちの賭けの後、ブロックされました。

Hi, so today after i won my bet i got logged out and blocked on site. When i contact support he say i used more than 1 account what is not true. Did someone have same situation like me? Can someone pls help me? I don't wanna lose my money cuz of their mistake

Dear kacper1337,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with GGBet Casino. I’m afraid, I will need more information regarding your problem. Do I understand it correctly that the casino accused you of multi-accounting? Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

So today i did a bet like 100pln (25$), won it and got 250pln (50-55$) and after that i got logged out and when i tried to login it said "this user is blocked" i contacted support to get more details and they tell me i got banned for multiple account. I am 100% sure that's the only 1 account i used. When i ask them about email of "my" 2nd account they dont reply. It seems really weird, b4 i did small bets and today after bigger one i got instantly banned for something what is 100% mistake

Hello kacper1337,

Could you please advise if you did play sports betting or casino games? Is it possible to forward the communication between you and the casino to nikolas.b@casino.guru? Is your account currently closed or still open?

Dear kacper1337,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

i played sports betting only

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick