GGBet Casino - プレーヤーは、複数のアカウントを開設したとして告発されています。

Good afternoon, I hope an honest solution to the dispute.

The other day I registered on ggbestbet.net (https://gg.bet/) and first created an account by mail supe**********66@rambler.ru, but without thinking I chose the currency RUB, asking the joint venture how to change it, they answered to create an account again. and write to them from the old mail that acc. blocked.

After answering a few additional questions, everything is fine with the account registered. in USD.

Having studied their promotions, I found a cool promotion "risk-free bets!" on counter strike and decided to replenish the gaming account with 400 USD.

Made one bet and she won! Hooray! I decided to withdraw part of the funds, they didn’t withdraw for 20 minutes, and then they simply blocked the account !!!

I decided to ask the support service what's the matter? maybe they asked for documents? without even asking for documents blocked the account!!! forever with my hard earned money! Nothing is going to be returned!

They write that you logged in from the same device, the data matches on several accounts.

What are the coincidences? what accounts? no answers.

I didn’t have any accounts there before and no one could log in from my device !!!

I am ready to provide all the documents and everything you need!

Dear super.natural777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Do I understand correctly that there wasn't any gaming activity in your first account?

Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

@GGBet Casino could you please provide evidence of your statement: The player from Belarus has been accused of opening multiple accounts.

Please list all accounts that you think belong to me. Information provided by you to my email is not full and without any evidence, as even you didn't ask me to provide documents. Even more according to your reply: I suggest to check your system, it looks like it's not working properly.

The security service found that you had created several such accounts, which led to this decision. According to the information, all accounts were used from the same device, the same bonus programs were used, and there are also matches in gaming activity, which confirms that all accounts belonged to the same person.

@Petronela I will send all communication with scam Casino to your email. Without any evidence they blocked my deposit and winnings.

@GGBet Casino could you please provide evidence of your statement: The player from Belarus has been accused of opening multiple accounts.

Please list all accounts that you think belong to me. Information provided by you to my email is not full and without any evidence, as even you didn't ask me to provide documents. Even more according to your reply: I suggest to check your system, it looks like it's not working properly.

Службой безопасности было обнаружено, что вами был создано несколько подобных аккаунтов, что и привело к данному решению. Согласно информации, все аккаунты использовались с одного устройства, использовались одни бонусные программы, а также имеются совпадения по игровой активности, что подтверждает, что все аккаунты принадлежали одному человеку.

@Petronela I will send all communication with scam Casino to your email. Without any evidence they blocked my deposit and winnings.

Hello all,

The accounts in dispute are:

1) sanya.sa***ov.03@internet.ru

2) super.na**ral777@rambler.ru

3) ye**nov.sanya@bk.ru

All accounts were registered and have the gaming activity from the same device (Desktop computer), all opted for the campaign "risk-free bets!", all made identical esport bets (same teams, markets, etc)

This contradicts the betting rules and campaigns.

The player is solely an esports player (there is no a single spin).

Kind regards

Thank you very much, GGBet Casino team, for your assistance.

Dear super.natural777,

Could you please elaborate? If the accusations are true, I'm afraid we won't be able to help you.

Hi Pertonela, 

The statement provided by gg.bet is not true. I don't know thoose accounts and people who open them.

In this days due to security many people using proxy, me too (I checked T &C and using proxy is not restricted).

In this case I do have questions to GG.Bet security team: how they linked proxy ? Did they check IP setinting and location (as an example: If you are using WIFI in MacDonalds thousand of customers will have a same IP address, or as an example in Belarus one house where live lot of people do have one Internet provider). Did you check my indentity? 

@gg.bet please provide evidence or IP address that has been used by me, as you blocked my account I not able to log in and check. Also you mentioned during our communication via email that you hold Belarussian licence, please provide lincence number and contact details for complaint. As I am aware, by Belarussian customer should complete verification, you didnt ask me for documents but after I won blocked my account without evidence, looks like a fraud from your side. And last one, please provide complaints address for Curacao customers, and it so strange that I could not find in on your website. 

I am kindly ask you to returm my deposit plus winnings, owervise I am ready to go to court and to other instances as I do have evidance of you commitinig fraud. Also, I think that you failed GDDPR procedure and Complience related procedures.

Best regards, 

Dear super.natural777,

I understand that an IP address wouldn't be enough to connect several accounts in one casino. We always ask for more relevant proof from the casino's side. In this case, it seems as if there were more common points to connect multiple accounts.

• same device
• same bonus activated
• same teams picked
• same bets placed

Could you please advise if you played any casino games as well, or if you placed bets on e-sports only? Thank you.

Hi,

I never played casino, is it aleays I should play casino bets? I was thonkiing to try play casino as well.

@ggbet, please provide evidence/screenshots showing that I used same device with some one, same bets and same deposits or bets amount. Its very logical that your bonus was very interesting for customers, also it is so strange that bonus disapered.

Its looks like a scam/fraud from GGbet.

@Petronala, did you received evidence from GGbet?

Could you please also provide me email adress where I can make a complain on Lincence side Curacao/Belarus.

Thanks

As you might know, our Forum Casino.Guru, deals with complaints regarding online casinos only, not sports betting (or e-sports betting). However, since this issue seems to be related purely to an accusation of multiple accounts, we will try to help you. 

Dear GGBet Casino,

Could you please provide any supporting evidence? My email address is petronela.k@casino.guru. Thank you in advance.

Hello, the proofs were sent.

Kind regards

Dear super.natural777,

I'm sorry but we received supporting evidence from the casino that the same device has been used to create three accounts. Maybe you just forgot about the creation of three accounts, but sadly we will be forced to reject your complaint.

Please let me know if there is any additional information that I have overlooked. I wish I could be of more help. Thank you in advance for your reply and understanding.

Ho, could you please share information related to my PC. IP, device hat has been recorede on Casino site.

I woud like to compile it with my info that shows my PC.

@Casino guru I will send on your email pictures of my PC and details.

@GGbet please provide complaints contacts on Curacao side and Belarussian licence. I am asking for it not first time and you didnt provide nesesary information.

I do apologize, super.natural777, but we do not share any information with a third party. The same applies if you forward anything to us we do not send it to the casino.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.