GGBet Casino - プレーヤーはアカウント認証を完了するのに苦労していました。

Hello, it's about my verification.

I have a payment from 05/06/22 that will not be paid due to the "missing" verification after my electricity bill was rejected because it is older than 30 days.

It is from 03/01/22 and I get the statement once a year, I also informed the live chat.

I then uploaded a bank statement from May 2022 with a full address on May 12, 2022. Nothing has happened so far.

I get no response to emails to support.

Hallo, es geht um meine Verifizierung.

Ich habe eine Auszahlung vom 06.05.22 offen die nicht beglichen wird,aufgrund der "fehlenden" Verifizierung, nachdem meine Stromabrechnung abgelehnt wurde da sie älter als 30 Tage ist.

Sie ist vom 01.03.22 und ich bekomme die Abrechnung 1x im Jahr, das habe ich auch dem livechat mitgeteilt.

Daraufhin habe ich einen Kontoauszug vom Mai 2022 mit vollständiger Anschrift am 12.05.22 hochgeladen .Bis jetzt ist nichts passiert.

Auf emails an den support bekomme ich keine Antwort.

Dear Uwe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that a missing Proof of Address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hello,

yes, only proof of address is missing.

I have uploaded a current bank statement with my full address from my bank.

This was always accepted at every other casino I had to verify myself at.

And that my electricity bill is now a few days longer than the required 30 days is just bad luck.

Usually the casinos ask for documents that are not older than 3 months.

Kind regards

Uwe D***

Hallo,

ja es fehlt nur der Adressnachweis.

Ich habe dafür einen aktuellen Kontoauszug mit meiner vollständigen Adresse von meiner Bank hochgeladen.

Das wurde bei jedem anderen Casino bei dem ich mich verifizieren musste immer akzeptiert.

Und das meine Stromabrechnung nun ein paar Tage über den geforderten 30 Tage ist halt Pech.

Normalerweise fordern die Casinos Dokumente an die nicht älter als 3 Monate sind.

mfg

Uwe D***

Thank you very much for your reply, Uwe. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Thank you very much Uwe for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Uwe,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite GGBet Casino to join the conversation and participate in the resolution of this complaint.

Dear GGBet Casino,

Can you please provide an update on the status of the player's verification?

Kind regards,

Adam

Dear Uwe

Will you please specify the disputed transaction IDs?

Thank you!

Hello, I just want to complete the verification. Due to the weeks delay, got

I decided to gamble my unpaid money before depositing good money at another casino.

So there is nothing left to cash out.

But I'm still not verified!

As a result, I will probably not deposit anything again in such a casino.

Hallo, es geht mir nur noch um den Abschluss der Verifizierung. Aufgrund des wochenlangen Verzögerns, habe

ich mich dazu entschlossen mein nicht ausgezahltes Geld zu verspielen, bevor ich in einem anderen Casino wieder gutes Geld einzahle.

Es gibt also nichts mehr zum Auszahlen.

Aber ich bin trotzdem immer noch nicht verifiziert!

Demzufolge werde ich in solch ein Casino wohl kaum nochmal etwas einzahlen.

Dear Uwe

The reason you are not yet verified is that you have not provided the requested within the e-mail documents.

Sorry, we will miss you 🙁

Kind regards

Excellent! After all, there is such a thing as communication!

All requested information is very well in my documents!

But forget it, I won't miss you 😁

Super! Immerhin gibt's Mal sowas wie Kommunikation!

Alle angeforderten Informationen befinden sich sehr wohl in meinen Dokumenten!

Aber Schwamm drüber ich werde euch nicht vermissen😁

Dear Uwe,

As you have stated that there is no longer anything to cash out and that you will not be making further deposits, there is no issue left for us to investigate and this complaint will now be rejected. It can be reopened at any time.

Please do not hesitate to contact us should experience any further issues.

Kind regards,

Adam