GGBet Casino - ボーナス乱用の疑いにより、プレイヤーのアカウントはブロックされました。

How can it be possible that a casino blocks your account and says that you cannot withdraw your money won and return your deposit that you made due to an alleged abuse of bonus programs, and when you ask for proof of this, they do not give it to you, they only say that It is a regulation and violates that condition, despite having done my KYC certification, they say that another account logs in from my same IP and when I tell them please which account they are referring to they say they can't give it to me either.

It's one thing: they keep my deposit and freeze my profits, they block me when I'm going to withdraw the money, when I deposit they don't discover anything, right? What a farce and casino scam.

CASINO GURU should not have A #GGBET on their casino page since from what I see there are several people with the same problem.

Hello renzitico123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus did you use and was it the first one you had in the casino? When was the last time you spoke to the casino and what was it about? Can you please forward your betting history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear renzitico123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They never solved my problem

You can upload the same review but better written:::

How can it be possible that a casino blocks your account and tells you that you cannot withdraw the money you have won, nor return the deposit you made due to an alleged abuse of the bonus programs and when you ask for proof of this they cannot give it to you, They only tell you that it is a regulation and it violates that despite having done my KYC certification, they say that another account logs in from my same IP and when I tell them please which account they are referring to they say that they can't give it to me either and that it violates the politics.

It is a scam casino because when I deposited and played they did not discover anything, when I did my KYC certification neither, they only discovered their false fraud when I wanted to withdraw the winnings.

CASINO GURU should not have a #GGBET on their casino page since, from what I see, there are several people with the same problem.

Dear renzitico123,

Please answer to my previously asked question within the next 7 days otherwise we will be forced to close the complaint.

I'm still banned from what I see, GGbet never reviews their complaints, other casinos do respond to them in this forum

Thank you for all the information provided so far. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you renzitico123 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GGBet Casino for their help in resolving this complaint. We would like to ask if you could provide evidence of the alleged bonus abuse to my email (peter.c@casino.guru)

Thank you!

Hello!

Thank you for reaching out. We will gather all the information and send the necessary details to your email - peter.c@casino.guru.

Hi there!

Renzo, we have reviewed all the details, and the decision has been made to unlock your account. You have been sent a request with additional photos for verification. Please follow all the steps and complete the verification process.

Thank you for the update GGbet Casino representative.

Dear renzitico123, let us know if you'll be able to finish the verification process or if you require any futher assistance. Thank you in advance!

Ready, I verified that my account was unlocked, I just sent the photo they requested and during these days I will be informing you how my withdrawal process is going.

Listo ya verifique que mi cuenta fue desbloqueada , acabo de enviar la foto que solicitaron y durante estos dias estaré informando como va mi proceso de retiro.

Dear renzitico123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.