GGBet Casino - 書類不足のため、プレーヤーの撤退が遅れています。

The casino GGBET keeps saying that my bank statement is insufficient, even do it is identical to the one they have in their example pictures. Need help completing this

Dear fraaank,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Have you provided all the required documents as soon as possible and in the correct format?

Could you please share the bank statement?

Could you please share your communication with the casino regarding the bank statement? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Dominika

I answered you via mail, i sent a screenshot of my study payments and a big payment from my family, hopefully this is enough proof

Dear fraaank, has the casino specified why they cannot accept this document?

Could you please share your communication with the casino regarding the bank statement? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

The casino said i am missing my banks signature on my documents, i told them i cant get this at this time, but the papers were printed out at the bank, i need help getting around this problem

Dear fraaank, are you able to visit your bank to get the bank statement signed as required by the casino?

Is this the only problem with the bank statement?

Dear fraaank,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.