GGBet Casino - 決済が遅延しているとのクレームがあります。

I managed to make my winnings at GG.BET on 10/30 and I requested the withdrawal part of the money I received, this other part (2400) so far nothing. I've contacted GG BET several times, they say they will solve it and they don't, I don't know what else to do. I always receive my smaller winnings normally FROM GG BET, MY KYC ACCOUNT HAS BEEN VERIFIED A LONG TIME. AS I SAID MY SMALLEST EARNINGS PAY ME IN LESS THAN 10 MINUTES. NOW THIS VALUE IS OVER 11 DAYS AND THEY DON'T PAY ME. My id.37549315

Conseguir fazer meus ganhos na GG.BET no dia 30/10 e solicitei o saque parte do dinheiro recebi, essa outra parte( 2400) até agora nada. Já entrei várias vezes em contato com a GG BET falam que vão resolver e não resolvem, não sei mais oque fazer. Sempre recebo meus ganhos menores normalmente DA GG BET, MINHA CONTA KYC, JA FOI VERIFICADA A MUITO TEMPO. COMO DISSE MEUS GANHOS MENORES ME PAGAM EM MENOS DE 10 MINUTOS. AGORA ESSE VALOR JA PASSA DE 11 DIAS E NÃO ME PAGAM. Meu id.37549315

Dear ZENILDO,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear ZENILDO,

Have you received your withdrawal from the casino yet?

Hi, my withdrawal has not been paid yet. Here in Brazil, all online casinos pay within 3 business days, so I asked GG BET, it pays my smaller winnings in less than 10 minutes (pix, Brazil mode). I would also like if possible to explain to me if one of the rules of GG BET ABOUT WITHDRAWAL 8.16 that says that the withdrawal is paid within 5 working days.

Ola, ainda não foi pago meu levantamento. Aqui no Brasil, todos os Casinos online pagam em até 3 dias úteis por isso questionei a GG BET, ela mesma paga meus ganhos menores em menos de 10 minutos ( pix, modalidade Brasil). Também gostaria que se possível me explica se uma das regras da GG BET SOBRE OS LEVANTAMENTOS 8.16 QUE falam que o levantamento é pago em até 5 dias úteis.

I come again to inform you that until now the payment of my earnings reported here has not been made!

Venho novamente Informar que até agora não foi feito o pagamento dos meus ganhos Informados aqui!

Hi, I'm here to bring you an update on my case. The money(2400) was returned to my game account just now. I made 3 requests for 800 withdrawals, total 2400, the 3 withdrawals were paid in less than half an hour as I always said they paid me in a matter of minutes. It's all right now. I just want to leave here my indignation for taking 15 days to resolve this. I want to thank Casino Guru for their help in resolving the case, you guys are awesome!👏👏👏. You can close the claim.

Ola, vim trazer atualizações sobre meu caso. O dinheiro(2400) foi devolvido a minha conta de jogo agora pouco. Fiz 3 pedidos de saques de 800, total 2400, os três saques foram pagos em menos de meia hora como sempre disse que eles me pagavam em questão de minutos. Está tudo certo agora. Só quero aqui deixar minha indignação por levar 15 dias para resolver isso. Quero agradecer o Casino Guru pela ajuda que deu para resolver o caso, vocês são demais!👏👏👏. Pode encerrar a reclamação.

Awesome news, ZENILDO. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.