GGBet Casino - 選手の退会が遅れました。

2022-10-22 Applied for withdrawal through Bitcoin 1800PLN. Toward evening it was confirmed and marked with the status of successful. As of today 10/30/22 I have not received these funds yet. Every day I turn to support and they feed me with promises that they contacted the operator to whom they sent the funds and that I can only wait.

2022-10-22 Подал заявку на вывод через Bitcoin 1800PLN. Ближе к вечеру её подтвердили и отметили статусом успешно. На сегодняшний день 30.10.22 я не получил все еще эти средства. Каждый день обращаюсь в поддержку и меня кормят обещаниями что они обратились к оператору которому отправили средства и что мне остаётся только ждать.

Dear sdvskpl,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

The GG bet site lost the option to withdraw bitcoin, and I had a problem with this withdrawal method.

У сайта GG bet пропал вариант вывода bitcoin, а у меня именно с этим способом вывода произошла проблема.

Dear sdvskpl

Can you please specify a disputed transaction ID?

Thank you in advance!

Kind regards

6e4a5a81-4897-4777-8f73-d2d9e701e6fa

It's really been too long

6e4a5a81-4897-4777-8f73-d2d9e701e6fa

Уже действительно слишком много времени прошло

Dear GGBet Casino team,

Could you please advise if anything else is needed from the player?

38052537 my Id

When asked about verification, I was told that I do not need it

38052537 мой Id

При вопросе о верификации, мне ответили что я в ней не нуждаюсь

I would like the GGBet team to work faster. I do not believe that the application can be considered for almost 2 weeks. Even now they know the answer and can not give any answer in the same day.

GGBet Casino team?

It's been like 2 weeks today. I would like some progress on my problem already.

Сегодня прошло уже как 2 недели. Я бы хотел уже какой-то прогресс в моей проблеме.

Dear GGBet Casino team,

Could you please advise if anything else is needed from the player?

I think GGBet Casino can and will respond within 4 days of waiting

Я думаю GGBet Casino может и ответить за 4 дня ожидания

They just ignore us for almost a week

Они просто игнорируют нас почти неделю

Dear sdvskpl

According to our records, the transaction was completed 22.10.2022 16:51:23 (UTC)

If the money was not received, please contact live support in order for them to raise the ticket to the PSP.

Kind regards

Are you joking ? They filed this ticket on 10/24...

Вы шутите ? Они подали этот тикет 24.10...

Hello sdvskpl

Checking internally.

Thank you for your patience.

Kind regards

So maybe it's time to check?

Так может пора проверить?

Dear sdvskpl

Can you please confirm the issue is resolved?

Thank you!

Dear sdvskpl,

Could you please confirm that the money has been received? Thank you very much in advance.

Dear sdvskpl,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.