GGBet Casino - 選手の退場が遅れる。

Made a withdrawal request eith GG.bet 15 days ago,but the transaction in progress since. They claim that they already processed the payment and the issue is with the payment providers system howewer i don’t see any effort to make it right. Live support unable to help thats why iam asking your.

Thank you in advance

Hello bftbettingbasketball,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you bftbettingbasketball for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello all,

According to our records, the player does not have any active/pending withdrawals.

Kind regards

Hello bftbettingbasketball,

My name is Stefan, and I will be taking over this case from now on.

Is the information provided by the casino correct? Do you have any pending withdrawals? Have you received the payment already?

I am looking forward to your response.

Kind regards,

Stefan

Dear bftbettingbasketball,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan