Godbunny Casino - 当該プレイヤーは出金が遅れていると考えています。

I have been waiting for my payment for over 2 months. They had a technical issue and I had to ask for payment 3 times. I have been emailing and asking them in chat everyday, but they still can't figure it out.

I simply want my funds.,

Dear joakimskonborg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear joakimskonborg,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, No I have not received any payment and I keep following up everyday. They haven't sent my funds

Dear joakimskonborg,

Can you please advise since when exactly is your account verified?

Additionally, can you please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru?

Awaiting your response.

Regards,

Nick

Hello,

I emailed you. I have been verified since Beginning of November.

Dear joakimskonborg,

Is there any other way to withdraw your balance than cryptocurrency or bank transfer?

Usually, the player should request a withdrawal through the recommended method but if you did deposit with crypto they should pay it out.

Would it be possible to forward a screenshot of the available withdrawal methods from the casino tab here or to nikolas.b@casino.guru?

Looking forward to hearing from you.

Regards,

Nick

Hello, I have emailed you many times and have got no response. Now my account has been deactivated and they refuse to response. I want to ensure they are penalized . They refuse to pay me in Crypto

Hello, I have emailed and reached out to you guys. Is anyone available to give me a response?

Thank you joakimskonborg for all the information provided so far. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello there,

Thank you joakimskonborg for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Godbunny Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their winnings.

Thank you!

Hello, Thank You. I have been trying to solve this case for months. I only ask they pay me my winnings in Crypto, or they receive bad standings, as they were very hard to deal with and never replied

Hello,

The client initially submitted a withdrawal request using cryptocurrency. Due to unexpected delays with this specific method, we proactively reached out to the client, offering to process the withdrawal via bank transfer and requesting his bank details to expedite the payout. However, the client declined, stating that he would only accept the withdrawal through cryptocurrency.

Following this, the client canceled his withdrawal request twice. When he submitted a third request, it was rejected by our team after concerns were raised regarding his refusal to provide bank details and his insistence on using cryptocurrency as the sole method.

As a result, we requested additional KYC documents to verify his identity.

Since the client has not provided the requested documentation to date, his account has been temporarily suspended.

I reached out to the Casino for 2 months trying to solve this issue. I made a deposit with Crypto and per Sweden Guidelines I would want to receive my funds via Crypto Transfer Only. I have read the Terms of the GodBunny Casino before I played to ENSURE that this would not be an issue if I won at the Casino. I only want to receive my winnings with the same method I deposited in.

I emailed, chatted everyday for over 30 days. They never replied to me and I asked simple to "manual complete this" It was such a long process and all I wanted was my winnings.

I verified my account in early November. They shut down my account, and then asked me to Notarize Bank Statements and my ID , but didn't tell me even if they can pay me in Crypto.

I want them to send me a payment in Crypto as this was my deposit method . It seems that they should read the terms on their website. I am due a payment in Crypto for the winnings, I can also share the Emails and chats?

Hello, Anyone looking into this now? I would like them to get a bad review and receive my money to my Crypto Account as per the TOS on the website. Any Winnings is PAID out to the Deposit Method.

Dear Godbunny Casino representative, if the player provided the requested documents for KYC why are they still required to provide a bank statement if they want to withdraw with cryptocurrency? If you offer this withdrawal method, regardless of the delays the player should still be able to withdraw with the method. Thank you in advance for your clarification!

Dear Peter,

We encountered an unforeseen technical issue with LTC processing and Coinspaid, which caused delays in the player’s withdrawal request. The LTC matter remains ongoing and we are actively working toward a solution.

During this period, the player grew increasingly frustrated and expressed their dissatisfaction through complaints and threats directed at our support team. Despite these challenges, we have continued to handle the situation professionally and explored alternative solutions. As part of this effort, we offered the player the option to process their payout via bank transfer. Unfortunately, the player declined this proposal and insisted on completing the withdrawal through cryptocurrency.

Given the player’s refusal to provide bank account details, we have requested additional verification steps to ensure compliance with our Anti-Money Laundering (AML) policies. These include providing notarized or certified KYC documentation with an apostille and evidence demonstrating ownership of the LTC wallet used for the deposit. These requirements are standard regulatory measures designed to prevent unauthorized or fraudulent transactions.

We remain committed to resolving this matter promptly while adhering to our compliance obligations. Once the player fulfills these requirements, we will process their withdrawal as quickly as possible.

Please let us know if you need any further clarification.

Hello,

I didn't make any threats. I emailed support everyday for about 2 months and did chats trying to solve the issue. I asked that they just complete the payment so we can all move on.

It's not standard practice to have to get Documents Notarized for a Crypto Casino. I simply just want you to send me my winnings in Crypto Currency. This is all I ever asked for. The delays that the website had were very long and not timely at all. I was very patient and nice and can send you all the emails I sent to your team.

If you were to just send me the winnings via LTC this would be over and we can all move on. I don't want to get my documents notarized as I don't use the banking system anymore and in my country you are not able to accept funds for Gambling without going through a painful process.

Can you just please send me the winnings in LTC and we can all move on? It's just easier this way

Hello, Can someone get back to me? and or make the complaint on this Casino page. They never paid me

Dear joakimskonborg, I have discussed this issue with my team and unfortunately, when it comes to verification due to regulatory requirements and policies there's not much we can do to help as you will need to provide the requested information. The casino requests notarized or certified KYC documentation so I believe it is not required to have it notarized but you will have to contact your cryptocurrency wallet provider to request a confirmation of the ownership. Once you provide this I believe we will be able to proceed further. Thank you in advance for your cooperation!

Hello, I have emailed you the proof

Hello, I sent an email

Thank you for providing me with the information joakimskonborg. Please provide the confirmation from the crypto exchange support to the casino if you have not done so yet.

Dear Godbunny Casino representative, let us know if the confirmation provided by the player will be satisfactory to proceed in the resolution of the complaint. Thank you in advance!

Thank You. I am waiting. I would just like to be paid the winnings back in LTC 🙂

Hello Peter and joakimskonborg

We have received the below emails, these do not verify the ownership of the LTC wallet the deposit was made from.

Additionally, we have not received any update on the notarized KYC, can you please advise where we stand on that?

Please let us know if you need any further clarification.

Hello, I was told I just need to showcase that I own the LTC Wallet on the Exchange and this is verified. I am not going to get a bank statement notarized as that makes no sense to get paid back in LTC , which is crypto. We need to find a mutual resolution to this case.

Dear joakimskonborg, I am afraid we have come to a standstill in the resolution. While we believe the request for the notarized bank statement is unwarranted and unnecessary, when it comes to complaints regarding verification there is not much we can do to assist as the casinos have to fulfill the requirements of their regulatory bodies and AML regulations. I would recommend you contact their licensing authority however Curacao Gaming Control Board states they will not handle individual cases between players and casinos. As it stands, the only way forward is to provide the required documents to the casino. I am sorry I can't be of more help on this occasion.

Dear joakimskonborg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.