Golden Crown Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

To deposit money it's easy they take it straight away no questions asked but to try and withdraw funds it is impossible ! They dick you around asking for all this identification but what you give them is never correct. Then when you talk to them on chat they just repeat the same generic message ( try a link below ) which gets you absolutely nowhere ?. Mean while your withdrawal is still pending for 24 hours just to be rejected for the 20th time.. so you ask the chat why it got rejected but they won't tell you and just say ( try a link below

Dear Michael1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents have you already provided and when exactly you sent the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

I've sent all the required documents they have asked for plus extras I.e my proof of age/bank statment/ email / me holding my licence/ wrote a letter to prove my email . The last time I upload the documents was yesterday and all I keep getting is pending then rejected ? The last chat person I spoke with said it was rejected due to a technical issue ? And to try again

Also it's apparently not about id verification the chat person said my verification was fine so that title is incorrect or the person I was talking to lied and told me my verification was ok

Hello I havnt heard a reply?

Thank you it has been resolved

Dear Michael1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru