Golden Crown Casino - 書類の問題により、プレーヤーの撤退が遅れています。

Casino wont accept my Bank statement documents that i have sent them few times now and so i cant withdraw. They told that they need to see my name, amount and date (those are visible) and also it seems that they want for some reason see clock time when i have made that deposit to them (ever never needed Clock time in other casinos). If they really need to see time, i cannot get that time visible in my bank statement, but like i said they dont need that, they can surely find my deposit in their system with those informations that is now visible in those documents that i have sent them.

Dear peltsi41,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Crown Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please share a screenshot of how the information regarding the deposit is displayed on your bank statement?
• Could you please share with me your communication with casino support regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I will send info to that mailbox

Hello,

You can close this ticket, i got my money today, they used Skrill wallet method

Dear peltsi41,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru