Golden Panda Casino - プレイヤーのアカウントは閉鎖され、賞金の受け取りが遅れます。

Good day.

At this casino I had a balance of around €500, I don't remember exactly.

Then I received an email saying my account had been closed. No reason was given. I've been waiting for almost two months for the casino to pay out my winnings, but they haven't responded. I hope they can help me.

Guten Tag.

Bei diesem casino habe ich ein Guthaben um die 500€ gehabt ich weiß nicht mehr genau.

Dann kam die Email das mein konto geschlossen wurde. Dafür wurde nur kein grund genannt. Ich warte seit fast 2 monaten darauf dass das casino meinen Gewinn auszahlt aber sie antworten mir nicht. Ich hoffe sie können mir helfen.

Dear justins99js,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Golden Panda Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear justins99js,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.