GoldenLion.bet Casino - 選手の退場が遅れています。

This is my withdrawal at 14/10/2023 but until now i have not taken my money. Don't play in this casino, it's the worst casino.

Dear spikwn_21,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GoldenLion.bet Casino.

Continuing from your previous complaint, could you please respond to our questions?

• When was the last time you were in contact with the casino, please?
• Have you ever made a deposit or a successful withdrawal in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

The last time I contacted the casino I think was on 30/11/2023. I have made deposits but never made withdrawals. This is my first withdrawal

Τελευταία φορά που ήρθα σε επαφή με το casino νομίζω πως ήταν στις 30/11/2023. Έχω κάνει καταθέσεις αλλά ποτέ δεν έκανα αναλήψεις. Είναι η πρώτη μου ανάληψη

Has the casino explained what is causing the delay? Is it an internal casino system issue, or it’s related to your account only? 

Could you please confirm you completed account verification in the casino?

I have no explanation as to what might have caused this unprecedented delay. In the photo below you can see that my account has been verified

Δεν έχω εξήγηση για το λόγο που μπορεί να έχει προκαλέσει αυτή την πρωτοφανή καθυστέρηση. Στη φωτογραφία παρακάτω μπορείτε να δείτε ότι έχει επικυρωθεί ο λογαριασμός μου

Thank you very much, spikwn_21, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you spikwn_21 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GoldenLion.bet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter