The player from Morocco requested a withdrawal of $134 on September 24, but still has not received it by October 22. Attempts to contact the casino via live chat result in automated responses, and the chat is subsequently closed.
I sent for a withdrawal of 134$ on the 24 of september and im still 'awaiting' on 22 of octobre. Every attempt I've made to contact the casino via live chat. Is just responded to with automatic replies then the chat gets closed.
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GoldenPharoah Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly?
Did you accumulate your winnings with real money or did you use a bonus?
When was the last time you spoke to the casino and what was it about?