Goldspin Casino - 自己排除リクエスト後もプレイヤーのアカウントは閉鎖されていません。

I told you to block my account because I have a gambling addiction, on November 1, 2024, in an email. Please refund me the €200 I deposited on March 20, since I told you you were closing my account for gambling addiction. I've attached screenshots.

Les dije que me bloquearais la cuenta porque tengo una adicción al juego, el 1 de noviembre de 2024 en un correo electrónico. Rembolsarme los 200€ que ingrese el 20 de marzo ya que os dije que me cerráis la cuenta por adicción al juego.Os adjunto capturas.

Dear juanlopxzz7,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Have you received any response from the casino back in November when you requested to be self-excluded?

Have you tried contacting the casino customer support more than once, or through several different channels?

Have you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika