Goldwin Casino - プレイヤーの出金リクエストは遅延され、キャンセルされます。

I attempted to make my first withdrawal via bank transfer, I received an email to say it was approved but then a day later I received another email stating it was cancelled due to technical error due to being registered in AUD (I live in NZ), I hopped on live chat and was told to initiate another withdrawal and my bank would do the conversion and it will work the second time, so I initiated a second withdrawal attempt, after waiting 4 days I messaged via live chat asking for an update and was told I had to just wait, the next day it was cancelled due to technical error this time no other info was given. So I messaged again and was told to initiate another withdrawal or to try withdrawing via crypto, I don't have crypto so I tried via Skrill which failed, so once again I messaged and was told I cant withdrawal via Skrill since I didn't deposit with skrill.

Hello charleegirl,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Goldwin Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that it is a standard procedure if you want to use a new withdrawal method to deposit a minimal amount with it in order to verify the payment method.

Looking forward to your answer.

Regards,

Nick